At-home parties may be cancelled prior to the appointment date; however, at the time of booking a $100 non-refundable deposit is required. If you choose to cancel your party, this deposit will not be refunded.
Boutique appointments are pre-paid for in advance. To receive a full refund, cancellations must be made at least 4 days in advance of your appointment date and time. Should there be a need to cancel within this 4 day window, A $25 cancellation fee will be applied before a refund for the difference is processed.
If you are outside the 4 day window, please reschedule or cancel your appointment via our member portal. If you booked your appointment without creating a free account, please do so using the same email you initially used. If you booked your appointment while signed in to your account, please sign in. In either scenario, our system will prepopulate your current bookings. You can then reschedule or cancel your appointment.
If you are within the 4 day window, our member portal will not allow you to reschedule or cancel your appointment online. For that reason, you must call us at 1-215-544-3363.
Please note, refunds are typically processed through our payment processer in one working day post a cancellation request, either online or by email. While we work to process the refund quickly, depending on your financial institution, it may take several business days for you to see the refund on your end.